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Compassionate communication key to spurring action on research results

We cannot engage people in discussion about drought, wildfires or climate change if we fail to acknowledge the emotions they generate, claims book

Published on
August 29, 2021
Last updated
August 29, 2021
Expert on wildfires, drought and other disasters claims in new book that science communication needs more heart
Source: iStock

鈥淪cience communication鈥, these days, often means giving an interview with the media or聽doing聽a TED Talk. There is no shortage of books giving guidance on the basic skills required, but Faith Kearns hopes that her new offering will provide a聽fresh take.

In her book聽Getting to the Heart of Science Communication: A聽Guide to聽Effective Engagement, Dr Kearns describes herself as 鈥渁聽scientist who has also been a workaday science communication practitioner for over 25 years鈥. She also reveals that she rarely finds her own experience reflected in the standard literature.

That is because vital forms of community-based work are largely ignored, even though large numbers of people are involved 鈭 and she has included interviews with about a hundred of them.

A self-proclaimed 鈥渄isaster specialist鈥, Dr Kearns works for the California Institute for Water Resources (part of the University of California) on 鈥渨ater, drought, wildfire and climate change; how we can better adapt and respond to disaster鈥.

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At the start of her career, she recalled, 鈥渟cience communications was about how to give a really good talk, how to message things. Yet the insistence on a particular message or frame is really alienating when you鈥檙e on the ground with people. I鈥檓 arguing for a more relational approach, focused on relationships between people, which requires some emotional intelligence and doesn鈥檛 rely so much on scientific authority.鈥

A turning point in her thinking, which Dr Kearns describes in her book, came about 15 years ago. She was presenting some research on 鈥渉ow houses could be built to withstand fire, as well as the controversial idea of being trained to stay with your house to keep it from burning鈥e had a lot of great research and some nice tools, including interactive checklists and hazard maps to make the work accessible.鈥

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Yet the response of one man, Dr Kearns recalled, alerted her to how 鈥渢he way we were presenting scientific information was really traumatising people, [because we were] not paying attention to the context that the community had just been through a聽fire. In my own training, which was very typical American scientist鈥檚 training, there was zero discussion about how what we were going to say would land with people鈥ot taking that seriously is selling the work short. It affects what people are able to hear from you.鈥

Her book also raises questions about what Dr Kearns calls the 鈥渉idden curriculum鈥 in scientific training, which incorporates a 鈥渘ever-spoken-but-omnipresent message that feelings aren鈥檛 allowed in science鈥.

The book cites the argument of Naomi Oreskes, professor of the history of science at Harvard University, who has said that 鈥渟cientists should express more alarm鈥xpressing concern would help convey the seriousness of climate change 鈭 because it鈥檚 difficult to get excited about something when the experts themselves seem dispassionate鈥.

Dr Kearns鈥 book sets out tools for relating, listening, working with conflict and understanding trauma. It also stresses inclusion and social justice while challenging the familiar emphasis on 鈥渟implification and streamlining鈥 in favour of embracing 鈥渘uance and complexity鈥.

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The key to her own sort of science communication, Dr Kearns said, was to be 鈥渆xtremely open, very good at listening and very good at managing my own internal conflict when people say things that I聽think are wrong鈥.

matthew.reisz@timeshighereducation.com

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